PRIVACY POLICY
Geeks On Repair
Applicable Websites: GeeksOnRepair.com | GOR7.com | Geeks-On-Repair.com | TVInstallersNearMe.com
Last Updated: June 10, 2026
Geeks On Repair is committed to protecting your privacy and maintaining transparency in all of our business practices. This Privacy Policy and Terms of Service Agreement (collectively, the “Policy”) governs the collection, use, and protection of personal information obtained through any interaction with Geeks On Repair, whether via its websites, telephone, email, or online chat. By accessing any of our websites or engaging with Geeks On Repair through any communication channel, you expressly consent to the information collection, recording, and use practices described herein.
SECTION 1: CALL RECORDING, CHAT LOGGING & COMMUNICATIONS MONITORING
IMPORTANT NOTICE: All communications with Geeks On Repair are subject to recording, logging, and retention. By initiating or continuing any communication with Geeks On Repair, you acknowledge and consent to the following:
1.1 Telephone Calls. All inbound and outbound telephone calls made to or from any Geeks On Repair phone number are recorded. Call recordings are retained as business records and may be used as evidence in the event of a dispute, chargeback claim, service complaint, or legal proceeding. Your continued participation in a telephone call constitutes your consent to such recording.
1.2 Live Chat Communications. All chat sessions initiated through any chat widget or chat interface on any Geeks On Repair website are logged and stored in their entirety. Chat transcripts are retained as permanent business records and may be referenced in connection with any service dispute, refund request, chargeback, or legal matter.
1.3 Email Communications. All email correspondence sent to or received from any Geeks On Repair email address is logged, stored, and retained. Email records constitute binding written communications and may be used as evidence in any dispute or legal proceeding.
1.4 Applicable Websites. The above recording and logging practices apply to all communications conducted through or in connection with the following Geeks On Repair websites: GeeksOnRepair.com, GOR7.com, Geeks-On-Repair.com, and TVInstallersNearMe.com. All of these websites are owned and operated by Geeks On Repair and are collectively subject to this Policy.
These records are maintained for the express purposes of: (a) quality assurance and service improvement; (b) verifying the terms of any service agreement or commitment made by either party; (c) protecting Geeks On Repair from fraudulent chargebacks, false claims, or bad-faith disputes; and (d) complying with applicable legal obligations. Geeks On Repair reserves the right to produce any such recordings, logs, or transcripts in any legal, administrative, or dispute resolution proceeding.
SECTION 2: COLLECTION OF PERSONAL INFORMATION
Geeks On Repair collects personal information only when necessary to provide services or fulfill a transaction. Information is collected through the following channels: (a) telephone calls placed to or received from Geeks On Repair phone numbers; (b) live chat sessions on any Geeks On Repair website; (c) email correspondence with Geeks On Repair; and (d) account or service registration forms.
The types of personal information collected may include, but are not limited to: your name, mailing address, telephone number, email address, and information pertaining to the computer equipment or devices being serviced.
SECTION 3: USE OF PERSONAL INFORMATION
Personal information collected by Geeks On Repair is used solely for the purposes of operating its websites, delivering requested services, completing authorized transactions, and communicating important service-related information to customers.
For website visitors who contact Geeks On Repair by telephone, and for paying customers, Geeks On Repair does not sell or share your email address or telephone number with unaffiliated third parties for their independent marketing use. However, Geeks On Repair may use your contact information to communicate information regarding additional services, promotions, or future offerings provided by Geeks On Repair.
Please note: If you place a call to a Geeks On Repair phone number and the call is not answered, you may receive an automated text message from Geeks On Repair notifying you that your call was missed and offering you the option to communicate by text message. This message is sent solely to provide timely customer service.
SECTION 4: DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES
Geeks On Repair does not sell, trade, rent, or otherwise transfer your personally identifiable information to unaffiliated outside parties, except as expressly described in this Policy.
Geeks On Repair may engage third-party service providers to perform certain limited functions on its behalf, including but not limited to: website hosting, web development, telephone and telecommunications services, and service-related communications. Such third parties are provided only the personal information necessary to perform their designated function, are contractually required to maintain the confidentiality of that information, and are expressly prohibited from using that information for any other purpose.
Geeks On Repair may disclose personal information if required to do so by law or in the good-faith belief that such disclosure is necessary to: (a) comply with applicable laws or legal process; (b) protect and defend the rights or property of Geeks On Repair or its partners; or (c) act in urgent circumstances to protect the personal safety of Geeks On Repair employees, agents, customers, or members of the public.
Non-personally identifiable visitor information (e.g., aggregate traffic data) may be provided to third parties for marketing, advertising, or analytical purposes.
SECTION 5: ACCESS TO AND CONTROL OF YOUR PERSONAL INFORMATION
Customer contact information and service records are collected during registration or service initiation and are accessible only by Geeks On Repair customer service representatives, technicians, and management personnel who require such access in order to service your account.
Except as otherwise set forth in this Policy, personal information you provide to Geeks On Repair will not be shared outside of the organization. Customers who wish to unsubscribe from Geeks On Repair communications may do so at any time by sending a written request to: tech@geeksonrepair.com.
Personal information collected through Geeks On Repair websites may be stored and processed in the United States or in any other country in which Geeks On Repair, its affiliates, subsidiaries, or service providers maintain facilities. By using any Geeks On Repair website, you consent to any such cross-border transfer of information.
SECTION 6: SECURITY OF PERSONAL INFORMATION
Geeks On Repair employs a variety of administrative, technical, and physical security measures designed to safeguard your personal information from unauthorized access, use, alteration, or disclosure. Personal information is stored on computer servers located in controlled facilities with restricted access. When sensitive personal information (such as credit card numbers) is transmitted over the Internet, it is protected through industry-standard encryption protocols, including Secure Socket Layer (SSL) technology.
While Geeks On Repair takes reasonable precautions to protect your information, no data transmission over the Internet or electronic storage system can be guaranteed to be 100% secure. Geeks On Repair cannot warrant or guarantee the absolute security of any information you transmit.
SECTION 7: USE OF COOKIES
Geeks On Repair uses limited cookie technology on its websites. Specifically, Geeks On Repair has implemented a security system designed to detect and deter fraudulent activity, including “click fraud” perpetrated by competitors seeking to deplete Geeks On Repair’s online advertising budget through repeated unauthorized clicks on its paid advertisements.
Cookies are placed only on the devices of visitors who arrive at a Geeks On Repair website via a paid advertisement and who click on such an advertisement more than twice within a defined period. These cookies are used solely for security and fraud prevention purposes and have no effect on ordinary visitors who access Geeks On Repair websites through organic search results, hyperlinks, or direct URL entry.
Additionally, certain third-party service providers whose features are embedded in Geeks On Repair websites (such as SoundCloud, used for customer testimonial audio recordings) may independently place their own cookies on visitor devices. Geeks On Repair does not control such third-party cookies, does not collect or use the data they gather, and is not responsible for the privacy practices of such third parties. Visitors are encouraged to review the privacy policies of any third-party services they encounter, including SoundCloud at soundcloud.com.
SECTION 8: BILLING, CHARGEBACKS & SERVICE DISPUTES
Geeks On Repair does not accept chargebacks. By engaging Geeks On Repair for any service, the customer agrees to pay all applicable service fees and acknowledges that any chargeback initiated in connection with a Geeks On Repair transaction will be actively contested by Geeks On Repair’s billing department using all available records, including call recordings, chat logs, and email correspondence.
In the event that a chargeback or collection matter is referred for legal proceedings, the customer agrees to be responsible for all associated collection fees, attorney’s fees, and court costs to the extent permitted by applicable law.
No Refunds Policy: All sales and service fees are final. However, in the event that a customer is dissatisfied with services rendered due to a documented issue attributable to a Geeks On Repair technician, Geeks On Repair may, at its sole discretion and subject to management approval, offer one (1) complimentary remote repair session on any single customer-designated device, or one (1) hour of on-site service performed by a different assigned technician. To request such a remedy, the customer must submit a written and signed request form describing the nature of their dissatisfaction. This remedy is subject to management review and approval.
Due to the inherently variable nature of computer performance and the difficulty in attributing technical issues to specific causes or time periods, the customer agrees that Geeks On Repair shall not be liable for any incidental, consequential, or accidental damages that may arise in connection with services rendered by any Geeks On Repair technician, whether employed directly, assigned as a company technician, or engaged as an outsourced contractor.
SECTION 9: CHANGES TO THIS POLICY
Geeks On Repair reserves the right to modify this Policy at any time. When material changes are made, Geeks On Repair will update the “Last Updated” date at the top of this document and will provide notice either by posting a prominent announcement on the homepage of its websites or by sending direct notification to affected users. Your continued use of any Geeks On Repair website or service following notice of such changes constitutes your acceptance of the updated Policy. Geeks On Repair encourages all users to review this Policy periodically.
Geeks On Repair | tech@geeksonrepair.com
GeeksOnRepair.com | GOR7.com | Geeks-On-Repair.com | TVInstallersNearMe.com
UPDATED 06-10-2026