TERMS AND CONDITIONS OF SERVICE
Geeks On Repair
GeeksOnRepair.com | GOR7.com | Geeks-On-Repair.com | TVInstallersNearMe.com
Last Updated: June 10, 2026
These Terms and Conditions of Service (this “Agreement”) constitute a legally binding contract between you (“You,” “Client,” or “Your” — meaning you individually or, for business accounts, the legal entity you are authorized to represent) and Geeks On Repair (“Geeks On Repair,” “We,” “Us,” or “Our”). This Agreement governs your use of Geeks On Repair’s websites, services, telephone communications, online chat, and email communications.
By accessing any Geeks On Repair website, placing an order, submitting any information through our websites, phone numbers, chat programs, or email addresses, or by receiving services from Geeks On Repair, you acknowledge that you have read, understood, and agree to be legally bound by this Agreement. If you do not agree to these Terms and Conditions, you must immediately cease all use of our websites and services.
SECTION I: COMMUNICATIONS RECORDING, LOGGING & RETENTION — IMPORTANT NOTICE
NOTICE: All telephone calls, live chat sessions, and email communications with Geeks On Repair are recorded, logged, and retained as permanent business records. By communicating with Geeks On Repair through any channel, you expressly consent to such recording and retention.
1.1 Scope of This Notice.
This Section applies to all communications conducted through or in connection with the following Geeks On Repair websites and communication channels:
• Websites: GeeksOnRepair.com, GOR7.com, Geeks-On-Repair.com, and TVInstallersNearMe.com
• All telephone numbers published or used by Geeks On Repair, whether inbound or outbound
• All live chat widgets or chat interfaces hosted on any Geeks On Repair website
• All email addresses associated with Geeks On Repair
1.2 Telephone Call Recording.
All inbound and outbound telephone calls to or from any Geeks On Repair phone number are recorded. This practice is in effect regardless of whether a voice prompt is played at the outset of the call. Your continued participation in a telephone call with Geeks On Repair constitutes your acknowledgment and consent to such recording. Call recordings are retained indefinitely as business records and may be used as evidence in any service dispute, chargeback proceeding, collection matter, or legal action.
1.3 Live Chat Logging.
All chat sessions initiated through any chat widget or interface on any Geeks On Repair website are logged and stored in their entirety. Chat transcripts constitute written business records and are retained indefinitely. They may be referenced and produced in connection with any service dispute, refund request, chargeback, or legal proceeding.
1.4 Email Retention.
All email correspondence sent to or received from any Geeks On Repair email address is logged, stored, and retained indefinitely. Email records are treated as binding written communications and may be produced as evidence in any dispute or legal proceeding.
1.5 Purpose of Records.
Geeks On Repair maintains these records for the following purposes: (a) verifying the exact terms of any service agreement, commitment, or representation made by either party; (b) protecting Geeks On Repair against fraudulent chargebacks, false or bad-faith claims, and unauthorized disputes; (c) quality assurance and service improvement; and (d) compliance with applicable legal obligations. Geeks On Repair expressly reserves the right to produce any recording, chat log, or email record to your bank, credit card issuer, collection agency, arbitrator, or court as evidence in support of any claim or defense.
SECTION II: LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES SHALL GEEKS ON REPAIR BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES THAT ARE DIRECTLY OR INDIRECTLY RELATED TO THE USE OF, OR THE INABILITY TO USE, ANY GEEKS ON REPAIR WEBSITE OR SERVICES, EVEN IF GEEKS ON REPAIR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL GEEKS ON REPAIR’S TOTAL LIABILITY TO YOU FOR ANY DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE SPECIFIC SERVICES OR PRODUCTS AT ISSUE IN THE APPLICABLE TRANSACTION. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES; ACCORDINGLY, THE ABOVE LIMITATION MAY NOT APPLY TO YOU IN FULL. USE OF GEEKS ON REPAIR’S WEBSITES, TECHNICIANS, AND SERVICES IS ENTIRELY AT YOUR OWN RISK.
Due to the inherently variable nature of computer and electronic equipment performance, and the practical difficulty of attributing technical issues to specific causes or time periods, Client agrees that Geeks On Repair shall not be held liable for any incidental, consequential, or accidental damages that may arise in connection with services rendered by any Geeks On Repair technician, whether that technician is a direct employee, a company-assigned technician, or an outsourced independent contractor, if that technician does not meet the Client’s expectations or is unable to fully resolve the issue presented.
SECTION III: SCOPE OF SERVICES
Geeks On Repair will use commercially reasonable efforts to resolve your computer or technology support issue for the fee set forth on the applicable website or as quoted via telephone, online chat, or email. Services may be delivered via telephone support, remote desktop session, online chat, email, or by dispatching a local outsourced technician to your location.
Outsourced on-site technicians may operate their own independent businesses but have agreed, and in most cases have executed a binding agreement, to: (a) treat Geeks On Repair customers with the same standard of care they would apply to their own clientele; and (b) refrain from initiating any direct contact with Geeks On Repair customers following the completion of a service or repair, unless expressly authorized by Geeks On Repair management.
Geeks On Repair offers services on a one-time basis as well as subscription-based service plans. It also occasionally provides computer hardware, parts, and computing equipment.
SECTION IV: ORDER SUBMISSION & SERVICE PRICING
Services may be ordered by contacting Geeks On Repair by telephone. Certain services, parts, and equipment receive customized quotes delivered via telephone, online chat, and/or email. By placing an order, Client agrees to pay all quoted fees for the applicable services and/or products.
On-Site Service
On-site service is billed at the hourly rate quoted via telephone, online chat, and/or email, for all time spent at or traveling to and from the work site, as applicable. Labor is billed with a one (1) hour minimum. Time beyond the first hour is billed in quarter-hour increments, rounded to the nearest half-hour. A one (1) hour minimum charge applies to every on-site visit, regardless of the Client’s perceived outcome of the repair or installation performed.
Geeks On Repair Unlimited Remote Support Plan
New customers enrolling in the Unlimited Remote Support Plan without having first paid for a standard service are billed for the first month at the time of enrollment. Existing customers may, at Geeks On Repair’s sole discretion, be offered a complimentary 30-day trial period before the first monthly charge is assessed.
During any offered 30-day free trial, Client is notified that upon expiration of the trial period, an automatic monthly charge will apply. Monthly rates range from $9.99 (one computer) to $59.99 (seven computers). Each additional computer on the same account beyond seven is billed at $19.99 per month. The Unlimited Plan is month-to-month and may be cancelled at any time by contacting Geeks On Repair via our toll-free number or by email.
Alternatively, at Geeks On Repair’s discretion, eligible existing customers may be offered twelve (12) months of unlimited support for a one-time payment of $100.00, assessed after payment for an initial repair has been received. This annual option is offered selectively and subject to eligibility criteria.
Cancellation of Subscription: Client may cancel the Unlimited Plan at any time; however, all monthly charges assessed prior to cancellation are non-refundable. The subscription fee entitles Client to unlimited access to remote online services; no refund will be issued for unused service. Clients who cancel their Unlimited Plan subscription will not be eligible to re-enroll for a period of six (6) months following cancellation.
SECTION V: PAYMENT TERMS
NOTICE: Geeks On Repair does not accept chargebacks under any circumstances. By engaging Geeks On Repair for services, Client expressly agrees not to dispute any charge with their credit card issuer or bank. All recorded calls, chat logs, and email correspondence will be produced as evidence to contest any chargeback filing.
Payment is secured via credit card or ACH/electronic bank transfer information provided by Client at the time of order submission or during an on-site visit.
5.1 Authorization to Charge.
Client hereby authorizes Geeks On Repair to charge and/or place holds on the credit card, debit card, or bank account information provided by Client for all amounts owed for services or products. Client authorizes the applicable card issuer or bank to honor such charges without requiring a signed receipt. Client agrees to provide updated payment information to Geeks On Repair upon request or whenever previously provided information becomes invalid.
5.2 Returned Payments & NSF Fees.
If a charge cannot be processed through Client’s credit card, or if a bank draft or electronic funds transfer is returned for insufficient funds, Geeks On Repair reserves the right to assess an additional fee of $25.00 per failed transaction.
5.3 Delinquent Accounts.
Uncollected balances outstanding for more than ninety (90) days will be deemed in default. Client agrees to be responsible for all court costs, collection agency fees, and reasonable attorney’s fees incurred by Geeks On Repair in connection with collecting any delinquent balance, to the extent permitted by applicable law.
5.4 No Chargeback Policy — Use of Records as Evidence.
Geeks On Repair does not perform work free of charge, conduct on-site visits without compensation, or accept “no fix, no pay” arrangements. Geeks On Repair has never advertised or authorized such arrangements, and no representative of Geeks On Repair is authorized to make such representations. Because Geeks On Repair records all telephone calls and retains all chat and email communications, it maintains contemporaneous documentary evidence of every service agreement, commitment, and payment authorization. In the event Client initiates a chargeback or payment dispute, Geeks On Repair will produce such records to the Client’s bank, credit card issuer, collection agency, and/or court as evidence in support of Geeks On Repair’s claim.
SECTION VI: CANCELLATION & REFUND POLICY
Client is responsible for all labor hours, services performed, and expenses incurred up to and including the time of cancellation.
6.1 On-Site Service Cancellation.
On-site service orders cancelled on short notice (including same-day cancellations) are subject to a cancellation fee of $50.00.
6.2 No Refund Policy.
All sales are final. Geeks On Repair does not issue refunds. By submitting payment to Geeks On Repair, Client acknowledges and agrees that the services were rendered to Client’s satisfaction. If Client is dissatisfied with services rendered, Client must notify Geeks On Repair management before submitting payment. Failure to raise dissatisfaction with management prior to payment will require Client to submit a written, signed affidavit and formal request explaining the basis of their dissatisfaction and their grounds for seeking a credit before any remedy will be considered.
6.3 Remedy for Technician Performance Issues.
In the event that Client’s dissatisfaction is determined by Geeks On Repair management, in its sole discretion, to be attributable to the performance of a Geeks On Repair technician, Geeks On Repair may offer, as its sole remedy, one (1) complimentary remote repair session on any single Client-designated device, or one (1) hour of on-site service performed by a different assigned technician. This remedy is subject to management approval and requires Client to submit a written and signed affidavit and request detailing the technician’s failure to meet expectations.
SECTION VII: PRODUCT RETURN POLICY
Geeks On Repair accepts returns or exchanges only where the item was damaged or defective upon delivery. Returns are not accepted on the basis of dissatisfaction with a fully functional product.
Return requests must be submitted within thirty (30) days of the purchase date. After 30 days, warranty claims must be directed to the manufacturer and are subject to the manufacturer’s own terms and conditions. Geeks On Repair’s limited product warranty provides 12 months of parts coverage and 12 months of labor coverage, subject to variation by product type.
A restocking fee of 15% applies to all approved returns. Refunds will be processed only after the returned item has been received and inspected at Geeks On Repair’s warehouse.
The following products are not eligible for return:
• Items not originally purchased from Geeks On Repair
• Items with missing, damaged, altered, or unreadable serial numbers
• Items returned without all original packaging, manuals, cables, and accessories
• Items exhibiting physical damage not present at the time of delivery
• Items for which a mail-in rebate has been submitted
SECTION VIII: SERVICE WARRANTIES
8.1 General Service Warranty.
All Geeks On Repair services include a seven (7) day warranty from the date Client is notified of service completion, or from the date of payment, whichever occurs first. Most hardware-related services, including TV installation, carry a thirty (30) day warranty. In both cases, the warranty is void if Client fails to report any service deficiency or dissatisfaction within the applicable warranty period.
8.2 Remote vs. On-Site Services.
Online remote repair may not fully resolve all issues, as certain problems can only be remediated through an on-site visit. If a technician determines during a remote session that on-site service is required to complete the repair, an on-site technician will be dispatched at the applicable on-site labor rate. Time already spent on remote diagnosis and repair will not be refunded.
Remote and online repair services are generally reserved for existing Geeks On Repair customers. New customers seeking service for the first time will typically be scheduled for on-site service, unless an exception is authorized by a Geeks On Repair supervisor. Notwithstanding the foregoing, the final determination of whether a repair is completed remotely or on-site rests with the Client, and Geeks On Repair will honor the Client’s expressed preference.
8.3 Product Warranties.
All products are billed at quoted prices. Geeks On Repair is not responsible for manufacturer product warranties. All product warranty claims must be handled directly with the applicable manufacturer and are subject to that manufacturer’s terms and conditions. Geeks On Repair will provide reasonable assistance in facilitating manufacturer contact, but such assistance does not constitute Geeks On Repair assuming any warranty obligation.
Geeks On Repair — tech@geeksonrepair.com
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