Terms and Conditions
You (“You”, “Client” or “Your” means you or, for services designed for businesses, the legal entity that you are authorized to represent and on whose behalf the Services are purchased) are indicating your acceptance of, and agree to be bound to the Terms and Conditions set forth below by using Geeks On Repair (“We”, “our”, or “us”), it’s websites: GeeksOnRepair.com & GOR7.com (“websites” or “sites”), or by submitting any information through our Geeks On Repair & GOR7.com websites , and its phone numbers , online chat programs , and email addresses.
If you do not agree to the Terms and Conditions set forth below, you must exit the website immediately.
UNDER NO CIRCUMSTANCES SHALL GEEKS ON REPAIR BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES THAT ARE DIRECTLY OR INDIRECTLY RELATED TO THE USE OF, OR THE INABILITY TO USE, THE WEBSITE, OR GEEKSONREPAIR.COM’S SERVICES EVEN IF GEEKSONREPAIR.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL GEEKS ON REPAIR HAVE ANY LIABILITY TO YOU FOR ANY DAMAGES, LOSSES, OR CAUSES OF ACTION FOR MORE THAN THE PURCHASE PRICE OF ANY ITEMS OR SERVICES PURCHASED FROM GEEKS ON REPAIR IN THE APPLICABLE TRANSACTION. USE OF OUR WEBSITE , TECHS AND OUR SERVICES IS COMPLETELY AT YOUR OWN RISK.
*Added on January 12th 2016:
*Due to the volatile nature of computer performance , and different points of view regarding performance or who damaged what and at what time the damage occurred , customer agrees that Geeks On Repair will not be held liable for any incidental , consequential , or accidental damages that may be caused when a tech we send you or assign to you , wether it be our in house tech , company tech , or an outsourced tech , doesn't live up to customers expectations or isn't able to resolve the issues customer needs resolved
The following additional terms and conditions apply to all interactions between you and Geeks On Repair.
I. SCOPE OF SERVICES
Geeks On Repair will use commercially reasonable efforts to resolve your computer or tech support problem for a fee as set forth in the Site or as quoted on the telephone, website chat , or emailed communications as applicable. Geeks On Repair may provide certain portions of its service via telephone, remote control session, online chat, email, or dispatching local outsourced technicians who are fully aware of and have agreed to do work for Geeks On Repair. Outsourced onsite technicians sometimes own their own company or have their own business , but have agreed to and most have signed a binding agreement to treat our customers as well as they would treat their own, and most have signed to never have direct contact with our customers after a repair or service has been completed , unless authorized by someone from our management team. Geeks On Repair provides services that are available on a one-time basis, for a fee as well as subscription services, which are an entitlement to more than one service over a period of time. It also occasionally provides parts , computers or computing equipment.
II. ORDER SUBMISSION
You may order services from Geeks On Repair by calling Geeks On Repair. Some services, parts, and computers ordered receive customized quotes by phone , website chat and/or email. Once you place order you agree to pay fees for such service(s) and/or product(s).
Additional terms and conditions for each type of service are as follows:
Onsite service shall be billed at the hourly rate quoted via telephone, website chat, and/or email for all time spent on or off work site. Labor will be billed at a 1hr minimum , and then in quarter hour increments rounded to the nearest half-hour. A one hour minimum will be billed for any site visit to Client regardless of clients perceived outcome of repair or install performed by tech.
Geeks On Repair Unlimited Remote Support Service Plan:
Brand new customers who first opt into our unlimited plan without having first paid for one of our standard services first are always billed the first month right away. Existing customers are sometimes given the option to try our unlimited plan free of charge for the first 30 days before being billed the first month. When or what day a particular existing customer is asked to pay for the first month is always at our discretion.
At our discretion, we may offer you a free 30 day trial of this service, or offer you 12 months of this same service for the additional cost of $100 after payment for original repair has been made by you. These yearly agreements are rare and must fit a certain criteria.
During the optional free 30 day offer you are notified that after the 30 days there will be an automatic charge of between $9.99 and up to $59.99 depending on the number of computers you have chosen to place on our unlimited monthly plan. One computer being $9.99 , and seven computers being $59.99. Any computer thereafter on the same account will be an extra $19.99 per computer. The unlimited plan is month to month and can be canceled at anytime by contacting Geeks On Repair via our 800 number or email message.
If you agree to the optional 30 day free trial offer as opposed to the optional one time charge of $100 for unlimited support for a year, you will be agreeing to be charged on a per month basis. This fee will be charged indefinitely during subsequent months, unless you call or email us letting us know you wish to cancel your subscription. We record all inbound and outbound phone calls and keep documentation of all emails and messages sent to us. You may cancel your subscription at any time, however all monthly charges prior to cancellation are non-refundable, and if you decide to cancel off of unlimited plan, you will not be able to opt back into the plan for another 6 months after canceling out. The subscription fee grants you unlimited access to our online remote services, but you are not entitled to a refund if you did not utilize the service. Some Clients may be charged a lesser monthly amount due to promotion or discounted price offer.
III. (A) Payments: *
Payments are secured via credit card information or ACH banking information provided by client during order submission or during onsite visit. Client agrees to not dispute charges with Credit Card Company.
Uncollected balances over 90 days will be considered in default and subject the Client to court costs, collection agency fees, and/or legal fees incurred in collection.
Credit card and ACH/ETF billing:
You hereby authorize Geeks On Repair to charge and/or place a hold on your credit card or electronically debit banking information you provide with respect to any unpaid charges for services or products. You authorize the issuer of the credit card or bank to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card or bank to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize Geeks On Repair to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card or bank until such amounts are paid in full. You agree to provide Geeks On Repair with updated credit card or banking information upon Geeks On Repairs request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither Geeks On Repair nor any of Geeks On Repairs affiliate companies will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card or bank account. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at Geeks On Repair option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we may charge you an additional $25.00 per transaction.
IV. Cancellation and Refund Policy:
Clients are responsible for all labor hours and/or services performed and expenses incurred until cancellation. Additional terms for specific service options are more particularly described below.
Onsite service cancellation: Onsite service orders that are cancelled at last minute, will be charged
a cancellation fee of $50. Refunds for past subscription charges will not be made. You are responsible for plan fees up until time of cancellation.
By making a payment to Geeks On Repair, a customer agrees that our technician performed the work to the customers satisfaction, otherwise Geeks On Repair management needs to be made aware that the customer is not satisfied BEFORE payment is made, not after. Failure to contact management about any dissatisfaction with our techs service before or during customer's payment for services rendered will result in customer having to write a signed affidavit and request, explaining why the dissatisfaction with the technician, and why customer feels they should be credited for the service. *Geeks On Repair does not accept charge backs and customer agrees to pay for any and all services. *No Refunds, however if one of our techs was the problem, we will give customer another tech free of charge over initial price paid for 1st techs work. This is subject to management approval and that customer be willing to write and sign an affidavit and request as to why they feel first tech did not meet their expectations.
V. Return Policy
We take returns/exchange only if the item was broken or damaged before it arrived to your home or business. We do not accept returns if a customer happens to be unsatisfied with a fully functional product.
We only accept damaged goods withing the first 30 days (since purchase date). Warranty after the 30 days is provided only by the manufacturer. Limited warranty: 12 months parts, 12 months labor. (May vary depending on the item).
Restocking fee of 15%.
Refunds after return was approved will be processed after it is confirmed that the item is back in our warehouse.
Products that are not eligible for return will be sent back to you at your cost and expense if received and is:
- Not purchased from GEEKS ON REPAIR.
- Without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial numbers.
- A product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
- A product that exhibits physical damage.
- A product for which you have submitted a mail-in rebate.
Online service may not be successful because the problem may be beyond our ability to resolve remotely online, or only a portion of the repair can be completed online. Some problems require onsite service for completion. If after our tech has been working on your problem remotely and or over the phone and decides an onsite tech is needed to complete the repair, onsite tech will arrive at a rate of $25 every 15 minutes, by then customer should have already paid the initial time spent by first tech working on and advancing the repair. Customer will not be refunded any time already spent working on problem, regardless if problem was initiated remotely or onsite. We only offer remote online and or over the phone repair services to our existing customers, not to brand new customers who are using our service for the first time unless a supervisor decides to override this and allow an exception, such has been the case since the start of the covid 19 pandemic , where either a customer or a Geeks On Repair supervisor suggested that the repair might be better off completed online and remotely instead of onsite. Ultimately its always the customers choice as to have a repair completed remotely or onsite and we will always honor that choice when customer verbally expresses it.
To avoid future misunderstandings and to always have proof of what was said or what was promised , Geeks On Repair records all phone calls, incoming and outbound. By working with, or being serviced by Geeks On Repair , Customers , technicians and any other party who contact Geeks On Repair understands that all calls are monitored and recorded regardless if there is a voice prompt informing you before or during any phone call you have with Geeks On Repair.
All services include a 7 day warranty. Warranty is not valid if customer did not report service problems or dissatisfaction prior to 7 days from us informing you of completion of service. Most hardware related services we provide , such as TV installation services, come with a 30 day warranty , but again , warranty is not valid if customer did not report service problems or dissatisfaction prior to 7 days from us informing you of completion of service. Warranty is not valid if customer did not report service problems or dissatisfaction prior to 7 days from the day customer paid for service.
Payment terms and conditions of service are as follows:
GEEKS ON REPAIR DOES NOT ACCEPT CHARGE BACKS IN ANY WAY WHATSOEVER.
CLIENT AGREES TO NOT DISPUTE CHARGES WITH CREDIT CARD COMPANY.
We do not work for free, we do not drive out to you for free, we do not “take a look” at your computer for free. We do not install your TV for free.
We have never advertised " no fix no pay".
No one at Geeks On Repair would ever tell you otherwise, it’s why we record all conversations in case any future disputes or controversies come up. We always have a recorded conversation with customer as proof that we can show your bank, courts and/or collection companies should you:
A) Not pay for services, or
B) Pay, but later charge back amount paid.
All products will be billed at quoted prices. We are not responsible for product warranties. All product warranties must be handled directly with the manufacturer and are subject to the manufacturer’s terms and conditions. We will assist you in contacting the manufacturer and getting an exchange or support, but this does not constitute that we are responsible for the product warranty.
By making a payment to Geeks On Repair, a customer agrees that our technician performed the work to the customers satisfaction, otherwise Geeks On Repair management needs to be made aware that the customer is not satisfied BEFORE payment is made, not after. Failure to contact management about any dissatisfaction with our techs service before or during customer's
payment for services rendered will result in customer having to write an emailed request explaining why the dissatisfaction with the technician, and why customer feels they should be credited for the service. *Geeks On Repair does not accept charge backs
and customer agrees to pay for any and all services. *No Refunds, however if one of our techs was the problem, we will give customer another tech free of charge over initial price paid for 1st techs work. This is subject to management approval and that customer be willing to write and sign an emailed request form as to why they feel first tech did not meet their expectations.